Privacy Policy
Last updated: March 15, 2026
1. Introduction
Velmorohq S.A.S. (hereinafter, "Velmorohq", "we", or "our"), with legal domicile at Av. del Libertador 6250, Floor 8, C1428ARS, Ciudad Autónoma de Buenos Aires, Argentina, is committed to protecting the privacy and personal data of users who access our real estate crowdlending digital platform. This Privacy Policy describes how we collect, use, store, and protect the personal information you provide when interacting with our website and services.
2. Data controller
The data controller is Velmorohq S.A.S., registered with the Inspección General de Justicia (IGJ) under No. 18,247 of Book 96 of S.A.S., with CUIT 30-71856429-3. For any inquiries regarding data processing, you may write to privacidad@velmorohq.com.
3. Data we collect
We collect the following types of personal data: identification data (full name provided in contact forms), contact data (email address), browsing data (IP address, browser type, pages visited, time spent, technical and analytical cookies), and any additional information the user voluntarily decides to share through the contact form or other communication channels enabled on the platform.
4. Purpose of processing
We use the collected personal data for the following purposes: responding to inquiries submitted through the contact form, improving the browsing experience and platform performance, analyzing visitor behavior in an aggregated and anonymous manner, complying with applicable legal and regulatory obligations in Argentina, and sending service-related communications when the user has given prior consent.
5. Legal basis for processing
The processing of your personal data is based on Law 25,326 on Personal Data Protection of the Argentine Republic and its Regulatory Decree 1558/2001, current provisions of the Agency for Access to Public Information (AAIP), the consent you grant when using our platform and completing forms, and Velmorohq's legitimate interest in the provision and continuous improvement of its digital services.
6. Data transfers
Velmorohq does not transfer personal data to third parties, except in cases expressly authorized by current legislation or when necessary to comply with legal obligations. In the event of using technology service providers that involve international data transfers, we ensure that such providers comply with protection standards equivalent to those required by Argentine regulations.
7. Data subject rights
In accordance with Law 25,326, you have the right to access your personal data in our databases, request the correction of inaccurate or outdated data, require the deletion of your data when no longer necessary for the purpose for which it was collected, and object to the processing of your data in certain circumstances. To exercise any of these rights, you may send an email to privacidad@velmorohq.com indicating your request and corresponding identification data. The response period will be ten (10) business days as established by regulations.
8. Security measures
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or accidental destruction. These measures include data encryption in transit using SSL/TLS protocols, restricted access controls to databases, regular backups, and security incident response protocols. However, no security system is infallible, and Velmorohq cannot guarantee the absolute security of information transmitted over the internet.
9. Data retention
We retain personal data for the time strictly necessary to fulfill the purposes described in this policy, unless a legal or regulatory obligation requires a longer retention period. Data collected through the contact form is retained for a maximum period of twenty-four (24) months from the user's last interaction, after which secure deletion proceeds.
10. Changes to this policy
Velmorohq reserves the right to update this Privacy Policy to reflect changes in our data processing practices or modifications to applicable legislation. Any update will be published on this same page with the date of last modification. We recommend reviewing this policy periodically.
11. Contact
If you have questions, comments, or requests related to this Privacy Policy or the processing of your personal data, you may contact us at: Velmorohq S.A.S., Av. del Libertador 6250, Floor 8, C1428ARS, Ciudad Autónoma de Buenos Aires, Argentina. Email: privacidad@velmorohq.com. Phone: +54 11 5032-8900. You may also file a complaint with the Agency for Access to Public Information (AAIP) if you believe your rights have been violated.